Broadcom’s support portal can be confusing for both internal employees and external customers, especially after the acquisition of VMware. If you’re struggling to register, access your Site ID, or download software, this guide will clarify the essential steps to streamline your experience.
1. Registration: The First Hurdle
One of the most common issues users face is an incorrect registration process, which can result in an indefinite “Verification Pending” status. Here’s how to register correctly:
- Use your corporate email – Your email must match your company domain.
- Enter your first and last name correctly – Avoid special characters in the email username.
- Fill in your physical address accurately – Incomplete addresses often cause verification delays.
If your registration is stuck in verification, you will need to contact Broadcom support to manually resolve the issue.
📌 Helpful link for registration: Register for an Account on Broadcom
2. What is a Site ID and Why Do You Need It?
A Site ID is essentially your account number that links to your purchased contracts and licenses. If you have an active Broadcom contract, your reseller or distributor should provide you with a Site ID.
How to Access Your Site ID:
- Go to your Broadcom profile and request access.
- If you don’t know your Site ID, contact Broadcom support via chat or phone.
- Provide one of the following:
- VMware Account Number
- Contract Number
- License Key
- Support will then retrieve your Site ID and grant you access.
📌 Helpful links:
3. Downloading Workstation and Fusion Pro
Good News: VMware Workstation and Fusion Pro are now free. However, technical support is only available for licensed users. If you’re a free user, you won’t be able to get support.
To download Workstation and Fusion Pro:
- New users (free version) can follow this official guide: Download VMware Desktop Hypervisor.
- If you’re struggling with the download, contact Broadcom support via chat and request a direct download link.
🔹 Important note: Ensure your email does not contain special characters during registration to avoid issues.
4. Missing Licenses?
If you have a valid Site ID but can’t see your licenses, don’t panic! Contact Broadcom support via chat or phone, and they will resolve it in seconds, provided you’re already part of the correct Site ID.
5. Frustrations Post-Acquisition
Many employees (and customers) feel frustrated by the Broadcom acquisition of VMware. Processes have become more complicated, and support isn’t as seamless as before. Unfortunately, Broadcom’s enrollment and verification policies make things more difficult than necessary.
If you’re struggling with access, licensing, or downloads, contact Broadcom support directly. It may not be the most pleasant experience, but it’s often the only way to get things sorted quickly.
Final Thoughts
Broadcom’s support site is unnecessarily complex, but following the correct steps can save you time and frustration. If you’re stuck, use the chat or phone support—they may not be fast, but they can get things done.
Feel free to share your own experiences or ask any questions—I’ll be happy to help! 🚀
Leer versión en español: Guía para Navegar por el Portal de Soporte de Broadcom: Consejos Claves para Empleados y Clientes
